Refund policy

We have a 15-day return policy, which means you have 15-days after receiving your item to request a return.

Return Conditions

To be eligible for a return, we need:

  • Your items must be in the same condition that you received them, unworn or unused, and in their original packaging.
  • You’ll also need the receipt or proof of purchase.
  • You must provide a tracking number for your return shipment. If you do not provide a tracking number, we will assume the return was never shipped.

How to Start a Return

To start a return, you can contact us at lyj11eugene@gmail.com.

If your return is accepted, we’ll send you instructions by email on how to send your package. Items sent back to us without first requesting a return will not be accepted.

Any return shipping costs incurred due to a customer's personal reasons must be covered by the customer, and these costs are non-refundable.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns for:

  • Items after 15 days of receiving your package
  • On-sale items or gift cards

Parcels Marked As 'Return to Sender'

If your parcel cannot be delivered by the courier for any reason, it will be marked as 'return to sender'.

If your parcel has been marked as 'return to sender', we offer the following options:

  • Replacement Package:
    We can post a replacement package.
  • Refund:
    We can provide a refund once the package has been returned to us.

Important Note: The original shipping cost is not refundable if the package was returned to the sender due to any of the following reasons:

  • Incorrect or incomplete address caused by the customer's error
  • Failure to pick up the parcel from your local postal office
  • Failure to arrange customs clearance payment
  • Refusal of delivery of the package

Prepaid customs clearance fees (Duties, taxes and other fees) are not refundable as they are paid to your local authorities

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at lyj11eugene@gmail.com.